In order to achieve CRM success, people, processes and technology must evolve. Evolution involves change, and change can be hard. Change can be particularly hard for enterprise organizations because of the sheer scale their processes cover. The Customer Success Formula is designed to help people understand the “WHY” behind change and to help them rally behind an implementation process that will take everyone to a new and better place. Well organized communication plans, deep end-user engagement including prototyping our unique User Adoption dashboard app are just a few examples of how we help enterprise organizations succeed.