Hitachi Solutions recognizes that many large enterprises have their own internal training department and their own help desk. We work directly with your existing departments to design training materials and a curriculum based on The Customer Success Formula. We work directly with your help desk support team to train them on the typical support issues faced after deployment. Then, we act as a second line of support to assist your help desk team with more difficult issues that may require escalation. Hitachi Solutions maintains a Premier Support Agreement with Microsoft which provides our team with direct access to specialized CRM Product Support personnel that know us by name. We will act on your behalf to resolve critical issues within hours. Additionally, we may recommend that certain, larger scale clients acquire their own Premier Support for use by their internal help desk.