The plan worked perfectly.
Carman Wenkoff, President of Card Services
"Hitachi Solutions created a phased CRM implementation plan which made perfect sense for us. They showed us what was essential to get started, what needed to be prioritized and how everything would come together. The plan worked perfectly to meet our expectations."
Independent Purchasing Cooperative
- Increased Call Center Efficiency
- Improved Communication between marketing, product development, management, administration and IT departments
- Improved response rate to Customer Service issues... Improved Customer Satisfaction