James Diamond


Bachelor of Arts in Political Science & History from Providence College


  • Microsoft Certified Technology Specialist - Dynamics, Formerly 6 and 63 licensed
  • Microsoft Dynamics CRM 2011 Application
  • Microsoft Dynamics CRM 2011 Customization and Configuration
  • Microsoft Dynamics CRM 2013 Application


Summary of Prior Work Experience

I've worked in various aspects of financial services since the beginning of my career supporting operations and sales organizations.  Before I came to Hitachi Solutions (Customer Effective), I was a user of Dynamics, and that perspective helps me every day.  I'm able to see things from the point of view of user who sees CRM for the first time.

Personal Philosophy

Always keep learning.

What do you enjoy most about your role?

I really enjoy the people that I work with, both our customers and our employees.

How does Microsoft Dynamics CRM improve your own performance?

Having CRM available right through Outlook really cuts the time it takes for me to either find or enter information.  We run our whole business through CRM

What is it about Hitachi Solutions that makes it a great place to work?

The people make it great, and that every day there is always something new.