Jerry Martin

Education:

Florissant Valley, AD Mass Communications

Certifications:

  • Microsoft Certified Professional, Microsoft Dynamics Certified Technology Specialist
  • Microsoft Dynamics CRM 2011 Applications

 

Summary of Prior Work Experience

I have worked in the Dynamics CRM space for the last three years focusing primarily on the legal vertical.  My work has included requirements gathering, functional consulting and back-end development for integrations with disparate systems.  Prior to that my background was in development using multiple languages with an emphasis on frameworks and connectivity between call center system and messaging technologies.  I started in IT by supporting law offices infrastructure shortly after earning my MCSE. 

Personal Philosophy

I live under a couple very basic rules.  They may seem trite but they are as follows. 

  • Under promise and over deliver
  • The customer always has a choice so make their choice of you the best
  • There is nothing wrong with saying "I don't know" provided it is followed with "but I'll find out"
  • Continuing to learn is to continue to live

 

What do you enjoy most about your role?

I love the interaction with customers and coworkers that this job affords.  I appreciate the opportunity to continue to learn and grow and to share the knowledge that I have been blessed to obtain. 

How does Microsoft Dynamics CRM improve your own performance?

CRM allows me to learn from both my past experience and to project where improvement is need in the future.  It allows me to track both my individual progress as well as the progress of the teams for which I am a part and the company as a whole. 

 

What is it about Hitachi Solutions that makes it a great place to work?

Hitachi Solutions (Customer Effective) is a great place to work because t rewards hard work, persistence and learning.  To be a part of an organization that values individual effort while balancing the value of the team is immeasurably important to my success.  The philosophy of the organization fosters innovation and integrity and in turn attracts talent and customers that are top-notch.