University of Wisconsin - River Falls, Bachelors in Business Administration and Management Information Systems.
Summary of Prior Work Experience
After graduating from college, I took a job as a customer service representative with another Microsoft CRM partner. I quickly worked my way up to managing CRM projects and over the course of five years I managed over 100 CRM projects. I was typically responsible for most or all of the aspects of these projects including; requirements gathering, system design, configuration, data migration and integration development, training, go live support, and communication with the customer. I believe this experience provided me with several vantage points of CRM implementations and has prepared me to be a valuable consultant at Customer Effective.
Success = Nobel Goals + Diligence. It's that simple.
What do you enjoy most about your role?
The best thing about being a solution consultant is that you help make the customer's vision a reality. It is very rewarding to hear a customer talk about what CRM can do for them at the beginning of a project, and then after implementing a one-of-a-kind CRM application together seeing the tangible positive impact our efforts have had for their company.
How does Microsoft Dynamics CRM improve your own performance?
I leverage CRM to identify the tasks I have been assigned, track my progress against those tasks, and view reports and dashboards related to my performance.
What is it about Hitachi Solutions that makes it a great place to work?
Hitachi Solutions (Customer Effective) applies the right balance of process structure and freedom to leverage my unique skills and creativity to project tasks. In my experience a lack of structure leads to productivity loss and too much structure leads to a lack of individual ambition. CRM implementations require both structure and creativity and our consultants are able to provide both to our customers.