Pandora Jewelry

A true one-stop-shop

Phillip R. Kennedy, Director, Information Technology

"Using Dynamics CRM as a key development platform, we are able to simplify many of our internal processes. We can efficiently collect and quickly present reliable, actionable data to the organization. CRM is quickly becoming a true one-stop-shop for all customer inquiries. Our partnership with the Hitachi Solutions team has been instrumental in advancing our CRM initiatives."

Watch Video Testimonial

Pandora Jewelry

  • Centralized customer data from multiple ERP systems for single customer source reporting purposes
  • Improved internal customer intelligence and collaboration by integrating multi-department customer visits
  • System design focused on scalability (in both directions) to help the business to absorb frequent business process changes due to rapid growth
  • Seamless integration of SharePoint for remote photo uploading to enhance internal customer intelligence of retail stores
  • Enhanced and improved customer relationships by enabling CRM technology to manage advertising partnerships