BSBA in Information Systems, Graduate Certificate in Data Mining & Statistics, and MBA in Marketing from the University of Central Florida
- Microsoft Dynamics CRM 2011 Applications
- Microsoft Dynamics CRM 2013 Customization and Configuration
Summary of Prior Work Experience
Prior to joining Hitachi Solutions (Customer Effective), Patrick worked as the Director, Email Marketing & CRM, Bonnier Corp. where he delivered acquisition and retention strategies for 50 brands in Bonnier's online, mobile app, and print portfolio, including Popular Science, Popular Photography, Science Illustrated, Field & Stream, Outdoor Life, Caribbean Travel and Life, Saveur, Ski, Skiing, Sport Diving, Transworld Surf, Transworld Motocross, Parenting, Flying, Yachting, Marlin, and Sport Fishing.
Patrick also gained experience as the Director, CRM & Loyalty Marketing, Hard Rock Intl.where he launched the restaurant industry's first global loyalty program, and developed customer acquisition and retention strategies to drive business online, in company-operated restaurants and retail stores, Hard Rock Hotels, and franchised restaurant/retail locations across 52 countries worldwide. The company achieved year-over-year affinity program membership growth rate of 45% for 5 years running and increased repeat visitation to participating locations by 11%.
Additionally, Patrick was the Group Marketing Manager, CRM & Direct for The Walt Disney Co. There, he led a high-matrix team which included sales, brand, lead management, online, and creative specialists; developed group account recency, frequency, monetary (RFM) scoring and lifetime account value (LTV) models to identify high-value groups and opportunities for revenue growth for Disney meetings, conventions, youth, sports, military, and Disney Institute markets.
The only way to have a friend is to be one.
What do you enjoy most about your role?
I enjoy working with clients and the Hitachi Solutions (CE) team.You won't find a more customer-centric consulting team anywhere.
How does Microsoft Dynamics CRM improve your own performance?
An integrated Microsoft Dynamics CRM is a one-stop relationship (business) management tool. It helps me deliver timely, relevant, and personal service to our customers.
What is it about Hitachi Solutions that makes it a great place to work?
It's great to be part of a team whose members genuinely enjoy helping each other out.