Nearly all enterprise organizations have a substantial backlog of line of business applications requested by end users. And typically business users are frustrated with the slow pace of corporate IT development and delivery of these applications. Seeing Microsoft CRM as a development platform in addition to a CRM business application can help remedy this situation. Microsoft Dynamics CRM is a very successful platform for the rapid creation of line of business applications that go well beyond traditional definitions of CRM. There are numerous examples of eXtended CRM, or xRM, applications: vendor management, citizen management, employee management, project management and our own Hitachi Solutions Finserv applications for financial service firms. Extending the CRM platform to address other application development needs can substantially increase the value of an enterprise’s investment in Microsoft CRM. Our team can help an enterprise IT team to understand the capabilities of Microsoft CRM as an xRM platform and how to leverage its full power for rapid application development. Our team can help business users understand how they can get the line of business applications they want closer to the time frame they want them in.