Bachelor of Science in Business Administration, The Citadel
Spend more time listening and less time talking.
Where in your background did you gain your Industry expertise?
My industry knowledge comes primarily from on-the-job experience as a consultant and as a sales executive in the information technology industry since the mid 1990's.
What do you enjoy most about your role?
More than anything I enjoy hosting our Insurance Industry Round Table session at our annual Customer Conference. I have the privilege of watching customers talk about their previous year's accomplishments and about what is next on their CRM roadmap.
What is it about Hitachi Solutions that makes it a great place to work?
I enjoy Hitachi Solutions' (Customer Effective's) "eat your own dog food" mentality that permeates our customers' success. Everyone in our company, from marketing through project delivery, uses Dynamics CRM on a daily basis to manage their own areas of responsibility. Consequently, we understand that the technology is an enabler and that implementing technology for the sake of implementing technology is a losing proposition.